Your Rights as a Consumer
As per the Consumer Protection Act, 2019, every Indian consumer has the right to safety, fair treatment, accurate information, and legal remedies when wronged by a product or service.
1. Key Consumer Rights
- Right to Safety: Protection against hazardous goods and services.
- Right to Information: Details about quality, quantity, price, and origin must be clearly disclosed.
- Right to Choice: No forced selling; you have the freedom to choose.
- Right to be Heard: Grievances must be acknowledged and resolved promptly.
- Right to Redressal: You can claim compensation for unfair trade or defective goods/services.
- Right to Consumer Education: Awareness of your rights is protected under law.
2. Where Can You File a Complaint?
- District Commission: For claims up to ₹50 lakh
- State Commission: For claims between ₹50 lakh and ₹2 crore
- National Commission: For claims above ₹2 crore
3. Common Complaints You Can File
- Faulty or dangerous products
- False advertisements or hidden charges
- Medical negligence or poor hospital care
- Defective vehicles or electronics
- Online shopping fraud or delivery issues
4. How to File a Consumer Case
- Prepare a written complaint with all documents (invoices, photos, emails).
- File it online via edaakhil.nic.in or visit your local commission.
- Legal representation is optional; you can represent yourself.
5. Legal Help & Timelines
- File the complaint within 2 years of cause of action.
- Cases are resolved faster under the 2019 Act, often within 3–6 months for simpler issues.
Tip: Keep proof of purchase and communication. Do not delay—filing early improves your chances of redress.